Satisfaction Guranteed

At Just Energy, we’re committed to your satisfaction.

We understand that life changes, and so do your energy needs and preferences. Our products and services are designed to provide the best in comfort, control and convenience, and, as your Energy Advisor, we will help with a solution that best fits your lifestyle. Like a good neighbor, Just Energy is close by and offers friendly, helpful advice and recommendations to help you manage your energy use while you enjoy the things that matter.

Switch plans with ease!

New baby? Empty nester? New home? Call us. We’ll help you find the right product for your changing needs and lifestyle.

Keeping you in the know.

No surprises. If you’re on a variable plan, we’ll let you know at least 30 days in advance of your rate changing.

No Exit Fees.

If you choose to cancel your plan, call us first and we’ll waive any early exit fees.1

We respect your time.

We know time is also an important commodity. If you’re on hold for longer than 5 minutes, we’ll send you a Visa® Prepaid Card!2

1. Waiver of early exit fees applies to energy supply only. 2. A promotional redemption code will be sent to redeem for a Visa® Prepaid Card. The Prepaid card is available only to active, residential customers who wait on hold for more than five minutes and have spoken to a customer service representative Customers are eligible for only one prepaid card in a 30-day timeframe.